1. Can GreyMatter handle enterprise-scale data volumes? How does it perform during a major incident?

GreyMatter is built for enterprise scale. The platform currently operates across 1,300+ customer environments spanning over 250 security technologies, processing telemetry across multi-SIEM, multi-cloud, and hybrid infrastructure simultaneously. During major incidents, GreyMatter's agentic AI scales response automatically—triaging, investigating, and containing threats within minutes, so your team focuses on strategic decisions rather than getting buried in alert volume.

2. What is GreyMatter's uptime SLA and disaster recovery plan?

ReliaQuest commits to making GreyMatter available for at least 99.9% of the time during each quarter. ReliaQuest's Business Continuity/Disaster Recovery plan is an organization-wide framework that defines executive-led disaster response, structured recovery phases, prioritized restoration based on business impact, target recovery timelines, and annual testing to keep the plan effective. Full SLA details are available at: reliaquest.com/greymatter-sla