Data Privacy & Compliance FAQ

No, ReliaQuest can onboard a customer in a single day. Technology connections are entirely self-service, allowing teams to plug in existing tools via API directly in the GreyMatter UI. Then, detections for those technologies are automatically tested, validated, and deployed, allowing GreyMatter's agentic AI to begin tuning triggering alerts immediately. No rip-and-replace, no data migration, no waiting weeks to see results.

GreyMatter automatically integrates threat intelligence with your existing technologies and detections out of the box, with custom intel feeds connectable in minutes using user credentials or API via STIX/TAXII. Your team can also conduct threat hunts and intel research directly in GreyMatter using natural language, so analysts can investigate threats and explore intelligence without writing complex queries or switching between tools.

To get started, your team needs admin access to the security tools you want to integrate so they can create API keys with the appropriate permissions for detection, investigation, and response. Operationally, your team manages alerts, provides feedback on AI analysis, and maintains reference lists and agentic memories—GreyMatter augments and scales that team, but it's not a fully autonomous SOC that replaces your internal or outsourced security operations.

GreyMatter's agentic AI monitors, triages, and responds to threats continuously around the clock. Escalation paths are fully configurable within GreyMatter's notification settings — your team defines how tickets are routed, who gets notified, and at what severity thresholds, ensuring the right people are engaged on the right issues.

Each customer is assigned a Customer Success Manager and GreyMatter Engineer who work with your team to understand your environment, tools, and security priorities. Your GreyMatter Engineer acts as a strategic advisor to your security team, helping drive security maturity and ensuring you get the most value out of the platform.