Agentic AI and Automation FAQ

GreyMatter's Agentic Teammates are six agentic systems built to work alongside your security team, not replace them. Each persona mirrors a specialized security role: Investigation & Response, Threat Hunting, Detection Engineering, Intel Research, IT Health, and OT Engineering. These six personas leverage more than 200 agents (skills like analyzing data, writing reports, and creating hunt packages) and over 400 AI tools, including command-line analysis, IOC lookups, and direct queries to your connected technologies. Together, GreyMatter orchestrates these personas to move your team out of reactive mode, scale proactive capabilities, and ultimately make your security operations predictive.

GreyMatter has 6 agentic personas that leverage 200+ agents (skills like data analysis, report writing, and hunt package creation) and 400+ AI tools.

GreyMatter autonomously plans, executes, and adapts responses end-to-end with 99.4% accuracy. Agentic Teammates continuously monitor telemetry, threat patterns, and operational signals across your environment, and when action is needed, they collaborate autonomously. For example, when an alert is investigated and confirmed as true positive malicious activity, Teammates can autonomously kick off a threat intel report, hunt for related IOCs across your environment and summarize findings without waiting for human intervention.

Your team defines which actions run autonomously and which require human approval through configurable workflows, with confidence scoring, reference lists, and full audit trails on every action. Environmental context keeps actions risk-adjusted to your specific environment, and the AI itself is validated through a six-phase lifecycle — expert review, golden dataset testing, LLM-as-judge evaluation, and built-in hallucination checks — before it ever acts in your environment.

If an AI malfunction or inaccurate output is detected through automated monitoring or user feedback, GreyMatter triggers an internal review process. Confirmed incidents are escalated by the GreyMatter Operations team internal security teams, and affected customers are notified in accordance with contractual agreements and our established incident response procedures. Rollbacks are possible if needed.

Traditional SOAR playbooks follow rigid, predefined logic that breaks when conditions change. GreyMatter supports standard workflows for repeatable processes, and goes further with Agentic Teammates that autonomously plan, adapt, and execute responses based on real-time context, evolving dynamically as new risks emerge without requiring manual playbook updates.