82% Faster: How Syniverse Accelerated Global Threat Response with Agentic AI
ReliaQuest empowered Syniverse to unify its security operations, simplify workflows, and accelerate detection and response with GreyMatter Agentic AI.
reduction in alert noise
increase in MITRE ATT&CK coverage
faster response times
Amplifying Visibility and Detection Speed for Enterprise Communications
Speed and trust are the foundation of the global communications industry. Syniverse plays a pivotal role in this ecosystem, enabling billions of mobile transactions for carriers and enterprises worldwide.
But fragmented tools, blind spots in detection, and manual processes left their security operations team racing to keep pace with adversaries who were moving faster than ever—leveraging AI to gain an edge. Incremental change wouldn’t be enough. Syniverse needed an agentic AI platform capable of scaling with its growing business.
As Justin Dellaportas, EVP, Chief Information Security and Digital Services Officer at Syniverse explained, “The speed of cybersecurity and incident response is critical now more than ever. We know that cyber threat actors are gaining initial access and lateral movement much faster… our incident response team has to keep pace with that.”
Disconnected Tools, Delayed Response Risk Communication Breakdown
Before GreyMatter, Syniverse’s security operations were reactive and inefficient, leaving the team exposed to critical risks. Their challenges included:
Blind Spots in Detection: Disconnected telemetry left gaps across the MITRE ATT&CK framework.
Alert Fatigue: Analysts were overwhelmed by low-priority alerts, consuming valuable resources and limiting focus on strategic defense initiatives.
Manual Processes: Repetitive triage tasks slowed response times and stretched the team’s bandwidth.
Delayed Detection: SIEM ingestion delays stalled investigations, allowing adversaries to gain a head start.
GreyMatter Unifies SecOps with AI at the Center
To break these barriers, Syniverse adopted ReliaQuest GreyMatter. By unifying telemetry and embedding agentic AI, the GreyMatter platform transformed how the team detects and responds.
GreyMatter delivered:
Agentic Investigation: Agentic AI enriched alerts with actionable context, allowing analysts to classify incidents quickly and accurately.
Unified Visibility: By stitching telemetry from their SIEM and security tools into a single view, GreyMatter closed gaps in threat coverage and provided comprehensive visibility across its attack surface.
Detection at Source: By detecting threats directly where data lives, Syniverse can cut SIEM ingestion delays and speed up detections and investigations.
Workflow Automation: Repetitive triage and classification tasks were automated, freeing up analysts to focus on high-value initiatives like threat hunting and control improvements.
Future-Ready Impact with Agentic AI
With GreyMatter, Syniverse has unified its environment, improved visibility, and reduced incident response times by 82%. AI enables the team to strengthen controls, enhance their program, and hunt threats more proactively.
As Syniverse advances its security operations, GreyMatter serves as the foundation for scalable, proactive, and predictive practices. And with Agentic AI integrated into the GreyMatter platform, Syniverse can enhance automation, streamline workflows, and empower their analysts to focus on high-impact initiatives.
For Syniverse, GreyMatter isn’t just solving today’s challenges—it’s laying the foundation for predictive, scalable security operations ready to meet tomorrow’s demands.
I’d recommend ReliaQuest and the GreyMatter platform and their Agentic AI capabilities for a couple reasons. They’ve amassed a large customer base, and through acquiring that customer base they’re able to see a lot of threats and predict trends that are coming in the industry. With that comes an incredible amount of data and visibility that me as a single customer am the beneficiary of, because I don’t feel like I’m out there fighting an incident on my own.Justin Dellaportas, EVP, Chief Information and Digital Services Officer at Syniverse
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