Clarity Prescribed: ChenMed Cuts Alert Noise by 89% with GreyMatter Agentic AI
In just three months, ChenMed increased detections mapped to MITRE ATT&CK by 28%, reduced MTTR by 83%, and cut alert noise by 89%—empowering its security team to shift from reactive triage to proactive risk reduction that prioritizes patient-centered care.
ChenMed, a healthcare provider with 111 centers across 15 states, turned to ReliaQuest GreyMatter to bring clarity and speed to their complex environment spanning operational technology, medical devices, and clinical systems. By integrating Agentic AI into daily operations, GreyMatter automated investigations and threat response that once consumed hours of manual analysis. In just three months, ChenMed increased detections mapped to MITRE ATT&CK by 28%, reduced MTTR by 83%, and cut alert noise by 89%—empowering its security team to shift from reactive triage to proactive risk reduction that prioritizes patient-centered care.
Transformational Results with GreyMatter
Beyond the numbers, the partnership ensures ChenMed can address critical threats within minutes, even after hours with GreyMatter’s Agentic AI.“With GreyMatter’s automated response, there’s no more chair-swiveling… it’s presented to our analysts in advance, and often the automation takes care of it entirely,” said Janet Heines, CISO at ChenMed.
“ReliaQuest gives us peace of mind that we can focus on our mission to provide care while knowing our security is handled.”
