GreyMatter API - Incidents
What’s new: Customers can now use the GreyMatter API to sync GreyMatter data into their own preferred ticketing platform (e.g., Jira, ServiceNow) to close or acknowledge incidents, make state changes, assign users, and add comments.
Result: Customers can fully investigate and resolve an incident using their existing workflows and processes.
Use Cases:
Pull a list of incidents that match the customer’s desired filters
Pull all associated incident data shown in the Investigate UI into another platform to:
Use for ticketing in another platform (e.g., Jira, ServiceNow)
Investigate the incident
Store raw data for metric generation
Make status changes to an incident in line with investigation tasks, such as:
Acknowledge an incident
Assign user
Make state changes
Add comments