Security operations teams are often trapped in a cycle of chasing tickets, juggling tools, and managing fragmented workflows. This slows down response times, frustrates analysts, and leaves organizations vulnerable. GreyMatter Cases is the solution to that problem.

With GreyMatter Cases, your security operations processes—incidents, alerts, investigations, detection tuning, and tool health—are unified into one seamless platform. By eliminating silos and streamlining operations, GreyMatter Cases empowers your team to operate with clarity and speed, focusing on what truly matters: resolving threats quickly and effectively.

Designing GreyMatter Cases: Solving Fragmented Workflows

GreyMatter Cases was designed to solve one of the most frustrating challenges in security operations: fragmented workflows. Teams often jump between tools to manage incidents, switching from detection systems to case management platforms like ServiceNow, losing critical time in the process.

When designing GreyMatter Cases, we took a problem-first approach. Instead of simply asking, “What features do you need in case management?” We went to the root of the problem by asking security teams, “What slows you down when managing incidents? What keeps you from resolving threats quickly?”

What we learned was clear: teams need full visibility into all parts of their security operations processes—from incident response to detection tuning—all in one place. GreyMatter users wanted the ability to group related alerts together, track tasks, and collaborate seamlessly without switching tools.

By bringing case management natively into GreyMatter, we’ve created a unified experience. GreyMatter Cases empowers users to make faster decisions, ensure accountability, and drive resolutions with confidence.

The Questions You’re Asking: Solved by GreyMatter Cases

GreyMatter Cases is built to answer three critical questions upfront:

  • What’s happening?

  • What’s been done?

  • What needs to happen next?

By making this information easily accessible, GreyMatter Cases accelerates decision-making, reduces MTTR, and enables teams to act decisively.

Streamlined Case Summaries

Every case provides a clear summary of its associated alerts, tasks, and actions taken. Each case header dynamically recommends next steps, allowing analysts to act with a single click. Think of GreyMatter Cases as a cheat sheet that gives you the context and guidance needed to resolve incidents faster.

Organized, Accessible, and Unified Data

Cases consolidate alerts, notes, evidence, and actions into one unified view. Analysts can quickly review written analysis, access referenced artifacts, and drill down into details without losing context or switching platforms.

Advanced Investigation View

When deeper investigation is required, analysts can toggle into an advanced view to access all the logic, queries, and event logs behind the case. This ensures that even the most data-driven analysts have the clarity and depth they need to resolve complex incidents.

Key Benefits

GreyMatter Cases transforms how security teams manage incidents:

  • Unify Workflows: Consolidate incident response, detection tuning, and tool health management into one seamless platform.

  • Streamline Collaboration: Assign tasks, comment, and share updates—all within GreyMatter, eliminating the need to pivot between tools.

  • End-to-End Visibility: Cases provides full transparency across detection, automated processes, and hunting activities, ensuring no detail is missed.

  • Fast Action: Dynamic recommendations and actionable summaries empower analysts to act quickly, reducing MTTR.

What’s Next

GreyMatter Cases is just the beginning. Upcoming updates will bring advanced case linking, external collaborator access, and richer context-sharing features.

Our goal is simple: to help security teams work faster, smarter, and stay ahead of threats. GreyMatter Cases delivers this by unifying workflows, improving collaboration, and cutting response times. Empower your team with the tools they need to adapt and act with confidence. Simplify your operations and start resolving threats faster today.

Ready to act with confidence and resolve threats faster? Connect with your Customer Success Manager for a personalized overview of GreyMatter Cases today.