Does GreyMatter require a complex implementation? How long does it take to deploy?

No, ReliaQuest can onboard a customer in a single day. Technology connections are entirely self-service, allowing teams to plug in existing tools via API directly in the GreyMatter UI. Then, detections for those technologies are automatically tested, validated, and deployed, allowing GreyMatter's agentic AI to begin tuning triggering alerts immediately. No rip-and-replace, no data migration, no waiting weeks to see results.

How does GreyMatter integrate with my threat intelligence feeds?

GreyMatter automatically integrates threat intelligence with your existing technologies and detections out of the box, with custom intel feeds connectable in minutes using user credentials or API via STIX/TAXII. Your team can also conduct threat hunts and intel research directly in GreyMatter using natural language, so analysts can investigate threats and explore intelligence without writing complex queries or switching between tools.

What internal resources do I need to support GreyMatter?

To get started, your team needs admin access to the security tools you want to integrate so they can create API keys with the appropriate permissions for detection, investigation, and response. Operationally, your team manages alerts, provides feedback on AI analysis, and maintains reference lists and agentic memories—GreyMatter augments and scales that team, but it's not a fully autonomous SOC that replaces your internal or outsourced security operations.

Does GreyMatter run 24/7 and how do I configure escalation paths?

GreyMatter's agentic AI monitors, triages, and responds to threats continuously around the clock. Escalation paths are fully configurable within GreyMatter's notification settings — your team defines how tickets are routed, who gets notified, and at what severity thresholds, ensuring the right people are engaged on the right issues.

Does ReliaQuest provide a dedicated team for my account?

Each customer is assigned a Customer Success Manager and GreyMatter Engineer who work with your team to understand your environment, tools, and security priorities. Your GreyMatter Engineer acts as a strategic advisor to your security team, helping drive security maturity and ensuring you get the most value out of the platform.

AI Governance for Your Organization FAQ

1. Can GreyMatter detect unauthorized AI usage (shadow AI) across my organization?

Yes. GreyMatter integrates with AI platform compliance APIs, including the Claude Compliance API, to bring enterprise AI activity logs directly into the platform. This gives security teams visibility into user logins, admin actions, configuration changes, and usage patterns for AI tools deployed across the organization. From there, your team can create detections based on AI usage signals, correlate activity with identity, endpoint, cloud, and network events already monitored in GreyMatter, and use Agentic Teammates to autonomously investigate and respond to potential misuse using natural language.

2. How does GreyMatter help me monitor AI usage and enforce AI policies?

GreyMatter treats AI platform activity the same way it treats any other enterprise telemetry. When connected to AI platform compliance APIs, GreyMatter can monitor and investigate AI usage within the same workflows used for broader security operations, create platform-specific detections based on relevant activity signals, enrich investigations by correlating AI activity with data from other connected tools, and execute response actions for misuse or policy violations. As Brian Murphy, ReliaQuest CEO, stated: "AI usage has been a blind spot. By integrating compliance APIs into GreyMatter, we're giving security leaders visibility so the companies they protect can leverage more AI securely, using their existing tools and workflows."

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