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Customer Stories ChenMed

Clarity Prescribed: ChenMed Cuts Alert Noise by 89% with GreyMatter Agentic AI

ChenMed is a healthcare company providing high-quality primary care medical centers for seniors with 111 centers across 15 states.

Industry
Healthcare
Region
North America
Size
111 Centers Nationwide
Clarity Prescribed: ChenMed Cuts Alert Noise by 89% with GreyMatter Agentic AI video

Overview

ChenMed, a healthcare provider with 111 centers across 15 states, turned to ReliaQuest GreyMatter to bring clarity and speed to their complex environment spanning operational technology, medical devices, and clinical systems. By integrating Agentic AI into daily operations, GreyMatter automated investigations and threat response that once consumed hours of manual analysis.

Transformational Results with GreyMatter

In just three months, ChenMed increased detections mapped to MITRE ATT&CK by 28%, reduced MTTR by 83%, and cut alert noise by 89%—empowering its security team to shift from reactive triage to proactive risk reduction that prioritizes patient-centered care.

Beyond the numbers, the partnership ensures ChenMed can address critical threats within minutes, even after hours with GreyMatter’s Agentic AI.

“With GreyMatter’s automated response, there’s no more chair-swiveling… it’s presented to our analysts in advance, and often the automation takes care of it entirely. ReliaQuest gives us peace of mind that we can focus on our mission to provide care while knowing our security is handled.”

Janet Heines
CISO at ChenMed

Learn How GreyMatter Agentic AI Scales Your Security Operations

GreyMatter is an agentic AI security operations platform with 6 agentic Teammates that use hundreds of agent skills and AI tools to work toward an objective, not just tasks.

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