Skip to Content
Customer Stories Veralto

Veralto Achieved Under One Minute Mean Time to Contain with GreyMatter Agentic AI

Veralto is a global leader in technology solutions, safeguarding the world's most vital resources: water, food, medicine, and essential goods across the global supply chain

Industry
Industrial Technology—Water & Product Quality
Region
Global
Size
14 Operating Companies with 17,000 Employees
Veralto ReliaQuest customer story video
At a Glance

The Challenge and Outcome

Challenges
  • 14 operating companies, each with its own IT environment, tech stack, and operational context
  • Manual triage required analysts to correlate data across disparate systems—taking days to weeks
  • Limited capacity for proactive security or strategic initiatives beyond the SOC
  • Threat volume and speed outpacing what manual processes and human intervention could handle
Results
  • 94% of alert noise eliminated, surfacing only what warrants attention
  • Mean time to contain reduced from weeks to under 1 minute
  • Executed 154 automated threat hunts in one quarter vs. 10 in the previous year
  • Empowered analysts to lead M&A security, vulnerability management, and cyber risk quantification

Overview

Protecting a global company the size of Veralto means securing 14 operating companies, each with its own environment, tech stack, and operational context. A security event at one company looks completely different from the next, and Veralto’s security team is responsible for detecting and responding across all of them.

Water treatment background image
"The amount of time and resources required to be able to detect, contain and respond was overwhelming for a growing, diverse company like ours. We could not have done our jobs if we'd continued in a traditional SOC with just using stock tools, manual processes, and human intervention at every stop."
Philip Propes Global Chief Information Security Officer, Veralto

14 Environments, One Security Team

Before GreyMatter, Veralto’s security team was operating manually across 14 distinct environments. Every alert required hands-on-keyboard investigation, cross-team coordination, and hours of research just to determine if a threat was real. Response times stretched to days or even weeks while attack volume and speed continued to climb. The team’s most skilled analysts were locked into reactive incident response with no bandwidth for proactive work or strategic initiatives.

When Veralto separated from its former parent company in late 2023, Propes saw an opportunity to reset. ReliaQuest had previously been restricted to flagging issues, with no authority to act, leaving GreyMatter’s agentic AI capabilities untapped. Propes changed that immediately.

"We told our teams early on, you need to take your hand off the wheel and let GreyMatter drive."

Philip Propes
Global Chief Information Security Officer, Veralto

From Days to Seconds with GreyMatter Agentic AI

With GreyMatter fully operational across all 14 environments, Veralto's security operations look nothing like it did a year ago. GreyMatter ingests roughly 62 billion events per month, eliminates 94% of alert noise, and autonomously handles the correlation and pattern-matching to tie indicators together and determine severity in seconds.

"Our mean time to contain dropped to under one minute—which is absolutely remarkable. This is because we've worked out all the kinks in advance,"

Philip Propes
Global Chief Information Security Officer, Veralto

The impact compounds from there. With routine work handled autonomously, Propes can rotate analysts across functions, build new expertise within the team, and create development opportunities that didn't exist when the team was locked into reactive response.

"GreyMatter has allowed us to scale our people to address issues that matter, to craft something custom for us that works in our environment with all of our disparate environments, and empowers our people to do things beyond traditional SOC duties to really level up our team as a whole." Propes said.

Learn How GreyMatter Agentic AI Scales Your Security Operations

GreyMatter is an agentic AI security operations platform with 6 agentic Teammates that use hundreds of agent skills and AI tools to work toward an objective, not just tasks.

GreyMatter dashboard active summary